clap.

Privacy Policy

Last updated: July 12, 2026

This Privacy Policy explains how clap ("we", "us") collects, uses, and shares information about you when you use clap.so and related services (collectively, the "Service"). clap is an online grocery store: you order groceries and household items through the Service for pickup or delivery.

The Service is operated by the individual who runs clap (not a registered company at this time). We are the data controller for personal information described here.

1. Information we collect

Information you provide

  • Account information — email address, name, username, and profile details you add in account settings.
  • Order information — items purchased, order history, fulfillment method (pickup or delivery), chosen location and time window, substitution preferences, and any order notes you provide. Payment card details are entered on Stripe; we do not store full card numbers.
  • Delivery information — for delivery orders, your name, delivery address, phone number, and any delivery instructions (for example, gate codes or drop-off notes) so we can complete the delivery and contact you if needed.
  • Communications — messages you send to help@clap.so.
  • Signup preferences — if you opt in to marketing at signup, we record that preference; we do not send promotional email unless and until that program is active.

Information collected automatically

  • Device and usage data — IP address, browser type, pages visited, referring URLs, and timestamps (through our hosting and application logs).
  • Cookies and similar technologies — used to keep you signed in (session cookies via our authentication provider) and to operate the Service. We do not use third-party advertising cookies on the Service today.

2. How we use information

We use personal information to:

  • provide, maintain, and secure the Service,
  • create and manage your account,
  • process orders and payments,
  • coordinate pickup and delivery, including contacting you by phone or text message about an active order (for example, if an item is out of stock or a driver cannot find your address),
  • send transactional messages (order confirmations, fulfillment and delivery updates, receipts, and related notices) by email and, where you have provided a phone number, by SMS,
  • show you your order history and make reordering easier,
  • respond to support requests,
  • detect, prevent, and address fraud, abuse, and security incidents, and
  • comply with legal obligations.

3. How we share information

We do not sell your personal information. We share personal information only in the following circumstances:

  • Service providers. We share information with companies that provide support services on our behalf, such as payment processing, website hosting, authentication and data storage, and transactional email delivery. These providers may access your information only to perform services for us and are not permitted to use it for their own purposes.
  • Delivery. For delivery orders, we share your name, delivery address, phone number, and delivery instructions with the people or couriers completing your delivery.
  • Legal compliance and safety. We may disclose information when we believe disclosure is required by law, to enforce our terms and agreements, or to protect the rights, property, or safety of clap, our customers, or others.
  • Business transfers. If the Service is sold or transferred to another operator, your information may be transferred as part of that transaction. We would notify you of any material change in how your information is handled.
  • With your consent. We may share information at your direction or when you otherwise consent.

4. Your choices

  • Account data — update your profile in account settings.
  • Transactional messages — you cannot opt out of communications required to complete an order (receipts, fulfillment and delivery updates); they are part of the Service.
  • Marketing — if we send promotional email in the future, we will only do so with your consent and will include an unsubscribe link.
  • Cookies — you can block or delete cookies in your browser; some features (such as staying signed in) may stop working.
  • Access and deletion — email help@clap.so to request access, correction, or deletion of personal information we hold about you. We may need to retain certain order records for tax, accounting, or legal reasons.

Depending on where you live (for example, California), you may have additional privacy rights. Contact us at help@clap.so to exercise them.

5. Data retention

We keep personal information for as long as needed to provide the Service, handle disputes, enforce our agreements, and meet legal obligations. Order and payment records are retained for periods required by applicable tax and consumer-protection rules.

6. Security

We use reasonable administrative, technical, and organizational measures to protect your information. No online service can guarantee perfect security.

7. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact help@clap.so so we can delete it.

8. International users

The Service is operated from the United States and intended primarily for U.S. customers. If you access the Service from elsewhere, your information may be processed in the United States, where laws may differ from those in your country.

9. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated through the Service or by email where appropriate.

10. Contact

Questions about this Privacy Policy or your data:

Email: help@clap.so

For questions about orders or refunds, use the same address.